How to retrieve a locked Shopee account is information that has received a lot of attention from readers. In fact, there are many reasons why users have their Shopee accounts locked. Through this article, you will be shared with easy ways to get your Shopee account back.
How to retrieve a Shopee account will be effective in certain cases. To better understand how to retrieve your Shopee account, smsverificationphone please refer to the following information.
Why is the Shopee account locked?
Before learning how to retrieve a locked Shopee account. You need to clearly understand the reason why your account cannot be used. There are many reasons why your Shopee account is locked. Including the buyer account, the seller account and some other reasons, specifically as follows:
The reason comes from the buyer’s account
If you are just a regular shopper, have a shopping account on Shopee but suddenly your account is locked, it is most likely due to:
Create virtual orders, virtual reviews:
Users place orders on Shopee but do not receive the goods upon delivery or do not purchase. But still create virtual reviews on this e-commerce platform. If the above behavior is detected by Shopee, the buyer’s account will be immediately locked.
Abuse of promotional codes: Abuse of discount codes, sale programs, subsidies, etc. on Shopee will also result in your account being locked.
Fraud and deception: Any activity that has a negative impact on other users or stores on Shopee violates the platform’s policies and will immediately result in your account being locked.
For sellers and shop owners on Shopee, understanding the cases and causes of account locking is necessary to avoid violations and ensure the best benefits when participating in the platform. The reasons why Shopee sales accounts are locked are:
- Using language or posting inappropriate or vulgar images on posts or when live streaming Shopee.
- Selling fake goods, counterfeit goods, poor quality goods or goods that do not match the product description.
- Use many different accounts at the same time to post the same item for sale, with the same form, service and price.
- Post a product for sale multiple times in different product categories.
- Post multiple products but the product information is similar, does not show clear differences, uses the same images, descriptions, classifications, etc.
Other causes
In addition to the above reasons, Shopee account lock status also comes from:
Error F02:
This is a fraud error that attempts to enhance the seller’s reputation but is detected by Shopee and the account is locked. This error is most commonly seen in sales accounts. However, in case the buyer also has similar behavior, places many virtual orders or abuses discount codes, promotions, etc.. They still violate error F02 and have their account disabled.
Violating Shopee’s terms:
One of the very common causes of a Shopee account being locked is violating the standards and terms of service set by this e-commerce platform.
Problematic login name:
Your login name is the same or has many similarities with Shopee’s official account or the names of other e-commerce platforms that may also face the risk of having your account locked.
Account containing other links:
If your Shopee account contains links to other e-commerce platforms, it is a violation of Shopee’s policy and your account will be locked.
How to get back a locked Shopee account
When learning how to retrieve a Shopee account. You need to note that if your account is locked/restricted, a notification will appear when logging in or making a transaction on this online shopping platform.
Besides, retrieving a Shopee account is not useful in all cases, especially when the account has been permanently locked. Cases where Shopee permanently locks accounts include:
The user does not make a reasonable, convincing request to reinstate the account within 30 days of the first time you received notification that the account was locked or restricted.
The request to restore the Shopee account is not approved by the Risk Management department.
Shopee has recorded your creation of an account/login and transactions on the app using uncensored methods such as using emulation software, virtual private networks, etc.
If unfortunately your Shopee account is locked or limited, please stay calm and immediately apply the solutions suggested by smsverificationphone below.
Unlock Shopee account when payment fails
To be able to pay during this function lock period, you need to make a purchase and prepay for that order using other forms such as electronic banking or ShopeePay wallet. At this time, Shopee’s management department may review and reopen your account.
Contact Shopee to get your account back
Another useful way to retrieve a locked Shopee account is to directly contact the relevant Shopee department. Once your account is locked, you will not be able to unlock it arbitrarily. At this point, you will need the help of Shopee staff. Asking them to check your account and help you get it back. How to retrieve a locked Shopee account by contacting Shopee is as follows.
Method 1:
You can call Shopee switchboard directly via hotline 1900 1221 (cost 1000 VND/minute). This is the fastest way to help you present your case and ask Shopee staff to review, guide, and assist you in getting your locked account back.
Method 2:
You can send an email to Shopee’s customer care email address [email protected] for support in handling the problem. However, you need to note that how to retrieve a locked Shopee account via email can take a long time for the relevant department to receive, process the information and send you a specific answer.
Method 3:
In addition to the above two methods, you can also directly send a feedback message, presenting the problem to Shopee’s official fanpage for advice and support.
Of the 3 ways to retrieve a locked Shopee account mentioned above, smsverificationphone recommends that you prioritize method 3 because it will help you provide information directly to Shopee staff quickly and completely.
Normally, when you send a message via the Shopee fanpage, the staff will receive the information. Then respond within 24 hours. If 24 hours have passed since successfully sending the message and there is no response. You should call the Shopee switchboard.
Note: When using method 3 to get your account back, you should provide some necessary information or documents. Such as ID card/CCCD number, phone number, login name, etc. for staff to check your account information more quickly. And send you an answer as soon as possible.
How to get back a seller’s Shopee account when it is locked
For a locked sales account on Shopee, the shop owner needs to prove that your Shopee account does not violate policies. Or prohibited behaviors on this shopping platform. Only then can Shopee record, review and unlock your account. The information and evidence you should provide to Shopee includes:
- Business license (if any).
- Good delivery receipt.
- Certificate of origin of the products and items your shop is trading.
- Valid sales invoice or sales receipt.
- Documents declaring business model.
How to unlock a buyer’s Shopee account
In cases where the buyer’s Shopee account is locked. You need to prove that you did not violate the purchase policy. And did not “boom” the goods before Shopee will assist in processing and unlocking your account. Evidence that is beneficial to you includes photos, videos, invoices, etc., proving that you paid upon receipt or immediately after ordering, etc.
Create a new Shopee account
If you have tried all the above methods to retrieve a Shopee account but it doesn’t work. The only way is to create a new Shopee account and continue using it. At this time, to limit cases of your account continuing to be locked as before, you should pay attention to the following:
- The new account information does not have any relation to the locked account information.
- Do not create an account with a device that is logged into a restricted Shopee account.
Create a new Shopee account
- Reset the network before creating a new Shopee account by turning off the Wi-Fi transmitter or 3G/4G network. Then turning it back on and registering an account.
Hopefully the above sharing from smsverificationphone has helped you understand how to retrieve a locked Shopee account effectively, safely and quickly.
